71bet Privacy Policy — Your Data, Your Rights

1. Introduction

71bet ("71bet", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your", "the Player") of the 71bet website and mobile platform (collectively, "the Platform"). This Privacy Policy explains what personal data we collect, the purposes for which we use it, how we protect it, with whom we may share it, and what rights you have in relation to it.

By registering an account on 71bet or continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this policy. This Privacy Policy forms part of the Terms and Conditions governing your use of the Platform and should be read alongside them.

2. Personal Data We Collect

We collect personal data through several means: directly from you when you register an account, make a deposit, or contact Support; automatically through your use of the Platform; and from third-party payment providers in connection with the processing of your transactions.

2.1 Registration and Account Data

When you create a 71bet account, we collect the following information:

• Full legal name and date of birth — used for identity verification and to confirm you meet the 21+ age requirement.
• Mobile phone number — used as your primary account identifier and for security notifications, including one-time password (OTP) verification.
• Email address (if provided) — used for account communications, bonus notifications, and password recovery.
• Preferred payment method identifier (e.g., the registered mobile number associated with your bKash, Nagad, or Rocket account) — used solely to process deposits and withdrawals.

2.2 Usage and Technical Data

We automatically collect the following data when you use the Platform:

• Device and browser information (device type, operating system version, browser type and version) — used for platform compatibility and fraud detection.
• IP address — used to determine approximate geographic location, support fraud prevention, and comply with any applicable access restrictions.
• Betting and gaming history — records of bets placed, games played, amounts wagered, and outcomes, retained for account management, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Personal Data

71bet processes your personal data only for the specific, legitimate purposes described in this section. We do not process your data in ways that are incompatible with these stated purposes.

3.1 Account Operation and Service Delivery

We use your personal data to:

• Create and maintain your 71bet account and verify your identity and age in accordance with our Terms and Conditions.
• Process deposits and withdrawals through your selected payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain an accurate record of your account balance and transaction history.
• Provide customer support — including responding to account queries, resolving disputes, and processing responsible gaming tool requests such as deposit limits and self-exclusion.
• Send transactional and service communications — including deposit confirmations, withdrawal notifications, security alerts, and updates to our Terms, Privacy Policy, or platform features.
• Enforce our Terms and Conditions, detect and prevent fraud, collusion, and money laundering, and comply with applicable legal and regulatory requirements.

3.2 Platform Improvement and Analytics

We also process aggregated and anonymised usage data for the following purposes, where such processing does not identify you individually:

• Analysing platform performance metrics (page load times, error rates, feature usage) to identify and resolve technical issues and improve the user experience.
• Understanding aggregate player behaviour patterns to inform product decisions, such as which game categories are most popular among players in Bangladesh.
• Testing and evaluating new platform features before broad release to ensure they function correctly across the range of devices and network conditions used by our players in Bangladesh.

4. Sharing Your Personal Data

71bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your personal data only in the limited circumstances described below.

4.1 Payment Service Providers

To process deposits and withdrawals, 71bet shares the minimum necessary transaction data with your chosen payment service provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). This data is limited to what is strictly required to authenticate and complete the transaction and is governed by the payment provider's own privacy policy. 71bet does not receive or store your full payment credentials — mobile wallet transactions are authenticated directly between you and the wallet provider.

4.2 Technology and Platform Service Providers

71bet works with third-party technology providers to operate the Platform. These providers may process personal data on our behalf as data processors, strictly in accordance with our instructions and under contractual data processing agreements. Categories of provider include:

• Game content providers (such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) — these providers operate the game servers and their systems may log gameplay session data for the purposes of game integrity verification and RNG auditing.
• Cloud hosting and infrastructure providers — responsible for the secure storage of Platform data. All data is stored on servers protected by industry-standard physical and logical access controls.
• Fraud detection and KYC/AML screening service providers — used to verify player identity, screen against sanctions lists, and identify suspicious transaction patterns in compliance with applicable anti-money-laundering requirements.

4.3 Legal Disclosure

71bet may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the legal rights of 71bet or to prevent fraud or other illegal activity. We will notify you of such disclosure where we are legally permitted to do so.

5. Data Security

71bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

5.1 Technical Measures

All data transmitted between your device and the 71bet Platform is encrypted using Transport Layer Security (TLS/SSL). Account passwords are stored using one-way cryptographic hashing — 71bet staff cannot retrieve your plain-text password, and you will be asked to reset your password if access needs to be verified. Sensitive account data is stored in access-controlled database environments with logging of all access events. The Platform's authentication system supports one-time password (OTP) verification via your registered mobile number as an additional layer of account security.

5.2 Your Responsibility

The security of your account also depends on you keeping your login credentials — your registered mobile number and password — confidential. You must not share your 71bet password with anyone, including 71bet Support staff (who will never ask for your password). If you suspect that your account credentials have been compromised, you should change your password immediately and contact Support. 71bet is not liable for losses arising from unauthorised access caused by your failure to keep credentials secure.

6. Cookies and Tracking Technologies

71bet uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow the Platform to recognise your device, maintain your session, and remember certain preferences. We use the following categories of cookie:

• Essential cookies — strictly necessary for the Platform to function. These include session management cookies that keep you logged in during your visit and security cookies that help detect unusual login activity. Essential cookies cannot be disabled without breaking the Platform's core functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the Platform (pages visited, time spent, features used). This data is used solely to improve the Platform and does not identify individual players. Analytics cookies may be disabled via your browser settings without affecting Platform functionality.
• Preference cookies — used to remember your language setting and other display preferences so that you do not need to reset them each time you visit. Preference cookies may be disabled via your browser settings.
• Fraud-prevention tokens — short-lived identifiers used by our fraud-detection system to flag unusual patterns of activity (e.g., multiple account creation attempts from the same device). These are essential for Platform security and cannot be disabled.
• You can manage or disable non-essential cookies at any time through your browser or device settings. Note that disabling certain cookies may affect the performance or functionality of parts of the Platform.
• 71bet does not use cross-site tracking cookies or advertising cookies that track your behaviour across third-party websites outside of the 71bet Platform.

7. Data Retention

71bet retains your personal data for as long as your account remains active and for a period thereafter as required for legal, regulatory, and business purposes. Specifically:

7.1 Active Account Data

While your account is active, we retain all account registration data, transaction history, and gameplay records needed to operate your account, resolve disputes, and comply with applicable legal obligations. You may request access to your own data at any time by contacting Support.

7.2 Closed Account Data

Following account closure — whether initiated by you or by 71bet — we retain certain personal data for a minimum period necessary to comply with anti-money-laundering record-keeping obligations, resolve any outstanding disputes or chargebacks, and respond to regulatory enquiries. After this retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Your Data Rights

You have the following rights in relation to your personal data held by 71bet. To exercise any of these rights, please contact Support using the contact details in the footer of this page. 71bet will respond to all valid data rights requests within a reasonable timeframe and will not charge a fee for standard requests.

Right of access — you may request a copy of the personal data 71bet holds about you, along with information about how it is used. Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. Right to erasure — in certain circumstances you may ask us to delete your personal data; note that we may be required to retain certain data for legal or regulatory reasons even after an erasure request. Right to restriction — you may ask us to restrict the processing of your data while a rectification or erasure request is being assessed. Right to object — you may object to our processing of your personal data where that processing is based on our legitimate interests rather than a legal obligation.

9. Children and Age Verification

The 71bet Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to 71bet. If 71bet becomes aware that personal data has been collected from an individual under the age of 21, that account will be closed immediately and all associated data will be deleted, except where retention is required by applicable law.

• Age is verified at registration using the date of birth you provide. 71bet reserves the right to request government-issued identification documents to confirm your age at any point during your use of the Platform. Where age verification fails or where there is a reasonable suspicion that an account is operated by an underage individual, the account will be suspended pending investigation.
• Parents and guardians who believe their child may have accessed the Platform and provided personal data should contact Support immediately at the email address listed in the footer. 71bet will investigate and take appropriate action, including account closure and data deletion, as quickly as possible.
• 31+ responsible gaming tool activations by players self-identifying as at-risk are treated as sensitive data and are subject to enhanced access restrictions within 71bet's internal systems, accessible only to authorised responsible gaming staff.
• Self-exclusion records are retained for the full duration of the exclusion period and for a minimum period thereafter, even if you request erasure of other personal data, to ensure the exclusion cannot be circumvented by re-registration.

10. Changes to This Privacy Policy

71bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. When we make material changes to this policy, we will notify registered players by posting the updated policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending a notification to your registered mobile number or email address.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the Platform and may request account closure by contacting Support.

11. Contact Us on Privacy Matters

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact 71bet Support. Our privacy contact email is listed as plain text in the footer of every page on this Platform. We aim to respond to all privacy-related enquiries within 5 business days. For responsible gaming concerns, please visit our Responsible Gaming page for additional guidance and tools.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any disputes arising in connection with this Privacy Policy that cannot be resolved through our internal complaints process will be subject to the dispute resolution provisions set out in the 71bet Terms and Conditions.